It's the drivers, it's always the drivers! You need to hire better ones, for starters and if you can't then you need to explain it's important not to drive around the city with the order. This has happened more times than it should. We have had so many problems with skip and it's always the drivers. Last time we ordered our order was forgotten... to the point where the restaurant called us and said no one had picked up the order. They just forgot about it! This time a guy had the pizza order for half an hour, driving around in circles and getting further from our place. Skip refunded the order but hubby is starving. I wish restaurants wouldn't force you to order from Skip... It's terrible!