SkipTheDishes is great...as long as there are no issues with your order. We did a recent order from Jet Sushi in Halifax on August 7. Our driver was lost...we could see him going around and around on the GPS, even pulled around into our parking lot, and out again. So I messaged skip knowing full well that it would be a fight because we all know the customer service is terrible. I was messaging with the first agent, Anita, who claimed that she contacted the driver and he would be here shortly. She then left the chat. I proceeded to message and another agent took over. This time I said enough is enough...the driver had been driving around at this point with our sushi for an hour. I requested a refund and was told no...I pushed back and was told the skip credits would be in our account. Two days later I checked and no credits. I messaged again asking where our credit was...keep in mind this was a $63 bill. The first agent claimed there was no record of the conversation and that the sushi was showing as delivered. And he left the chat. Another agent took over, Obi, and said he would review the file. He came back and said that he would ensure that the credits were in our account. I mistakenly thanked him, but did learn by this point to always send the transcript of any conversation with skip to your email. A few minutes later we did get a credit...for 5 bucks. I proceeded to email skip directly and of course no one has responded. How this company is even allowed to stay in business I will never know but I do know that we will never, ever use skip again. Use DoorDash or UberEats...At least they care about their customers.