I would give it -5 stars if I can for Costumer Service! . I had broadband with Sky for over 3 years. Once it stopped working it took them 7 weeks to try to fix it. Took me about 25 calls and hours hours over 40 hours i would say easy on the phone. Multiple times they told me a technician will come on this and this day so I took the day off from work, no one showed up so when I called them they checked the systems and said there was never an appointment put through (this happened twice) Once I decided enough is enough I wanted to cancel my services with them when I got put through the cancellation team on 5 different calls 5 different sky employers either simply hung up the phone on me or transferred me to an non relevant dept so the cancellation doesnt come off their bonus it was so obvious!! I finally got put through to a Supervisor who promised me he will look into it for me and call me back which he never did. Once again I had to call back finally speaking to a manager who said your services will be cancelled as of today and no more money will be charged due to everything you have went through. I asked him to send me proof of this he said he simply cannot. 4 months later Im getting calls from a credit controller that I own Sky 40 euros. 6 months later I get a call from Sky asking if I would like to upgrade my package. UNREAL. So I called them today was promised a call back that they will look into it that call back never happen. I finally got told yes it was never cancelled but it is as of today so I asked to send me some kind of proof that its cancelled I was simply told that they cannot do this. I asked about the credit of 40 euros was told that it will be looked at and they will let me know within 5 working days I asked how will you let me know his answer was simply I dont know. Never ever use this provider! I wrote an complain email today, Im sure it will simply be ignored.