sky broadband Reviews

Name: sky broadband
Rating: 1.96

2.0 Rating 135 Reviews

24 %

of reviewers recommend sky broadband

Company Reviews

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2.0

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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sky broadband 1 star review on 7th December 2024

Ellen

sky broadband 1 star review on 25th October 2024

Michaela

Anonymous

Anonymous // 01/01/2019

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“Poor customer service , my home move is cancelled without notice and it’s not ready even after 3 weeks. Awful service Never recommended”

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Posted 2 weeks ago

“There is no point for you to use them. There is no customer service, only robots and AI.”

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Posted 3 weeks ago

“2nd time of ringing about our skyq bill today's call 2 hours absolute waste of time. So they either call us back tomorrow with answers or we will cancel the account”

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Posted 3 weeks ago

“Broadband was working until a few months ago, constant drop offs and kept having to disconnect and connect. Customer service refused to help and send an engineer out as the checks on their side seemed fine, I advised them it was due to then automating the settings for the WiFi in the router but they still couldn't help unless I paid £10 a month for their premium service. I moved to EE and it's been fantastic no drop offs great speed too”

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Posted 3 weeks ago

“Stay well away from Sky broadband, we contacted them to take over our broadband after problems with another company, they happily agreed to take us as a customer and then when there was an issue with setting up the order they just repeated the same resolution 4 times, instead of actually fixing the problem causing the issue, i have had to spend 6+ hours on the phone in the past 10 days to fix the issue myself, they don't call back when they say (if at all) including managers, have lied to me, are in no way sympathetic to the stress they have caused, have been rude and now after 10 days have told me their solution is to just cancel our order completely meaning we will have no supplier in about 2 weeks.”

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Posted 2 months ago

“The internet speed was far below what was promised. There’s no direct access to the router—you’re forced to use their app to manage it. Additionally, you can’t switch to a WPA2 security certificate, making it impossible to connect Android devices to Wi-Fi. Customer service is non-existent; there’s no way to call them, only a chatbot that parrots FAQ responses. When I finally reached them via email after a week of waiting, I expressed my dissatisfaction and requested to cancel the service. Despite sending my cancellation email just six days after installation, they replied 17 days later, claiming I would have to pay £146 for early termination. Unacceptable. Paid, and forgot about them.”

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Posted 3 months ago

“Absolute joke, the New Sky Max hub DOESN'T WORK WITH SKY Q. Totally ridiculous situation, the tech helplines and visiting engineers advise the WPS button on the. Max hub won't work reliably and drops connection, but the password ALSO drops connection, 90% of the time the Sky Q box to Sky Max hub has failed and WON'T CONNECT. Have to manually input the password on the dreadful Sky wheel of misfortune scrolling alphabet. 2 Sky products that DON'T WORK TOGETHER. Go to BT or ANYONE ELSE. 0 Star rating”

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Posted 3 months ago

“I sent equipment back and have proof but they still charge my account despite calling customer service a lot pf times being reassured it will be resolved”

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Posted 4 months ago

“The same complaints as the other reviewers. The broadband is inadequate, they charge you for things they don't deliver, and have appalling customer service. The worst part has been trying to cancel. As another reviewer says, they keep charging you for things. When confronted they throw the responsibility around and solve nothing. We've had this ongoing issue for months, they keep charging us, and we haven't been able to do anything about it. Please avoid.”

Helpful Report

Posted 4 months ago

“Contract cancelled 2nd Nov 23 & moved to Plusnet due to Sky increasing charges. Payments taken by Sky for Nov & Dec 23 totalling c £90 - refund requested - ignored. Debt collectors set on me Feb 24, harrassed daily, UNBELIEVABLE. Complaint put in writing Feb 24 - again ignored. Made contact several times to advise Sky owe me, to stop debt collectors and repay me c£90. Spoke again 3 weeks ago promised my bank account would be credited in 7 to 10 days, verbal apology and advised there had been a systems error!! Rang again yesterday to find out where my money is, advised someone would phone me back in 5 mins. No one rang me back, instead SKY have taken a FURTHER £194 from my bank account today !! I rang this morning spoke to another 3 people explaining. Said I wasn't leaving call until my account refunded with c £300 owed....I was told I have to put an indemnity claim to my bank. ??? Bottom line is this is THEFT by SKY. I have zero confidence I am told I will get a phone call back and a complaint lodged. I have wasted hours speaking to polite but ineffective useless staff. SKY CEO & DIRECTORS GET A GRIP OF YOUR BUSINESS IT IS A COMPLETE SHAMBLES. IT TOOK YOU LESS THAN 24HOURS TO TAKE A FURTHER £194 FRAUDULENTLY FROM MY BANK ACCOUNT YET YOU CANNOT REPAY ME . WHAT IS POINT OF RECORDING ALL YOUR CALLS IF NO ONE LEARNS FROM MISTAKES. SOMEONE NEEDS TO LISTEN TO ALL MY CALLS AND READ MY EMAILS.”

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Posted 5 months ago

“Absolute rubbish powered by bt and worse than them. No wifi anywhere. Down and upload absolute rubbish and we are supposed to be fibre. My 4g well better”

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Posted 5 months ago

“Shocking customer service”

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Posted 6 months ago

“No broadband service from June to September 2024. I was told by sky I am in a contract. I have been paying for the past 4 months with no broadband internet service. Sky blames OPEN REACH for fibre issues. Please do not use sky. They lie about everything. Unfortunately, I have another account with them. When my contract ends on 14 November 2025 I will terminate both accounts. Poor service. Please don't make the same mistake. In the past they were good. Now it's the worst service ever.”

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Posted 6 months ago

“Kinang ina. The worst ISP. Every month palaging nadidisconnect ung connection. Eto pa, yung customer service alam nila na kelangang palitan ung router/modem ko pero ayaw nilang palitan. Sa kanila na mismo nanggaling. Wag na kayong mag susubscribe dito. Imagine, Im based in Makati. Tapos yung service basura. Wala din silang email so I cant file a formal complaint tagging NTC - National Telecommunications Commission. Tang ina nyo SKY”

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Posted 6 months ago

“Poor customer service. Scam artists. Cancelled my sky broadband and tv package 2023. They cancelled the broadband only and continued to charge for the TV. Direct debits taken gone unnoticed for 12months. Still paying the tv and they refuse to refund as their call records are only kept for 12months and they can't confirm. Be careful with this shady company”

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Posted 6 months ago

“Sky installed our new 500mb "super fast" broadband last week, the engineer put the hub at one side of the house and told us to phone sky to get a booster as no WiFi in the living room or my wfh office. Called sky who said they would call back in two days to try and resolve the issue (they were having trouble with their systems). Surprise surprise no one called back. Chased up 4 days later as we don't have working broadband other than in the bedroom where the hub was installed. Was told we are not guaranteed broadband in every room of the house and if we wanted broadband to work in our living room then we would have to buy a sky max subscription. Absolute joke! Out of pocket as having to pay for the 4 days of broadband that we haven't used. Needless to say we have cancelled.”

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Posted 6 months ago

“We have been waiting over a month for our Sky Broadband connection to be enabled. We have had some Openreach engineers visit but there is zero management of the issue by Sky not any communication from them around the issue. We have to phone up daily for an update from a customer services advisor who knows nothing and cannot seemingly do anything to help. Going with them I would describe as a massive mistake. My advice would be to avoid like the plauge, may be well priced but not if you end up with a service that never works and with no desire on their part to remedy that.”

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Posted 6 months ago

“absolutely shocking service, but went to upgrade the internet speed after 20 years of being with sky, and the upgrade which apparently requires an engineer visit was initially delayed, then cancelled on the same day, then delayed again. worst company iv ever heard the misfortune of dealing with.”

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Posted 7 months ago

“I called sky on 19/04/2024 as I realised my broadband was higher than agreed. I was informed my contract had finished and agreed on a new contract of £33 per month. Since then £49 each month was taken from my account. I finally called yesterday and was informed of an extra added to my account and was informed I could have it removed and a message would be sent to managers who could find out how it happened and a potential refund for the difference. Was told it would be cancelled as of 20/04/2024. I woke up this morning to my broadband not working and called sky to find out that the person I spoke with yesterday had cancelled my package altogether. Was advised they can have it fixed but would take 2 weeks to get internet. My point to the person on the phone was if it takes 2 weeks then what’s the point after the service I’ve had when I can change provider. Get it quicker and get better speeds. The person said there was nothing else they could do. Spoke with another person who this time was much more helpful however the relationship has soured and this bad experience has forced me to look elsewhere. I work from home permanently and had to go out to the office since my hotspot wasn’t working and have lost pay today because of this whole situation. Really poor from a company that’s the size of sky.”

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Posted 7 months ago

“Sky is the worst company for interest that I ever contacted in my entire life. The customer service is a scammer call center, the router is the worst router that I ever had and I only had problems with wile client of this company.There are soo many complaints online about this company that is impossible to reply all.”

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Posted 8 months ago

sky broadband is rated 2.0 based on 135 reviews