I called sky on 19/04/2024 as I realised my broadband was higher than agreed. I was informed my contract had finished and agreed on a new contract of £33 per month. Since then £49 each month was taken from my account. I finally called yesterday and was informed of an extra added to my account and was informed I could have it removed and a message would be sent to managers who could find out how it happened and a potential refund for the difference. Was told it would be cancelled as of 20/04/2024. I woke up this morning to my broadband not working and called sky to find out that the person I spoke with yesterday had cancelled my package altogether. Was advised they can have it fixed but would take 2 weeks to get internet. My point to the person on the phone was if it takes 2 weeks then what’s the point after the service I’ve had when I can change provider. Get it quicker and get better speeds. The person said there was nothing else they could do. Spoke with another person who this time was much more helpful however the relationship has soured and this bad experience has forced me to look elsewhere. I work from home permanently and had to go out to the office since my hotspot wasn’t working and have lost pay today because of this whole situation. Really poor from a company that’s the size of sky.