The internet speed was far below what was promised. There’s no direct access to the router—you’re forced to use their app to manage it. Additionally, you can’t switch to a WPA2 security certificate, making it impossible to connect Android devices to Wi-Fi. Customer service is non-existent; there’s no way to call them, only a chatbot that parrots FAQ responses. When I finally reached them via email after a week of waiting, I expressed my dissatisfaction and requested to cancel the service. Despite sending my cancellation email just six days after installation, they replied 17 days later, claiming I would have to pay £146 for early termination. Unacceptable. Paid, and forgot about them.