If i could give a no star rating i would. We have been waiting 5 weeks and 2 days now for our broadband to be installed. We originally signed up on the 30/08/2018 and to this day are still waiting for broadband and phone. I was told today i would get the final update, instead they have said they cant update us now until Monday. Bt have been very helpful and can get here in 2 weeks. We have had word for word the same update since day 1. Very unhelpful and wouldn't recommend their services to anybody. I have written a formal complaint and will be contacting the ombudsman service if i dont get an answer by the end of today when i call them. Bad company.