I am utterly appalled by the service I am currently receiving from Sky. I am TV, Broadband and phone customer and have been for many years but clearly every customer is just a number and customer experience, support, service, respect and decency do not exist within this business. I moved house nearly 4 weeks ago and I still have no broadband! They have however taken my payment in advance, even though I cannot use 80% of the services I am paying for. I am told this is a 'system issue' between Sky and Open Reach and even now 4 weeks down the line they still have no update. Sky Advised me to buy a mifi box to cover the time that I haven't got any broadband and they would cover the data I am having to upload on a daily basis (currently costing £8 per day), only to be told yesterday by a different Manager that its not Sky's policy to cover data that people are having to pay for when they cant provide the service. I am a single parent, working from home due to lock down and one of my children is also self-isolating, so is having to do all her school work online. Sky do not care. They have zero empathy and can offer no solutions other than giving me a new timescale every time I speak to them. They are blocking me from escalating my complaint, I was even told at one point that if I asked to speak to a manager again the CSA would terminate my call??? I have been lied to about Sky internal processes, have been hung up on, spoken to in ways that you would not believe and there is still NO SOLUTION! I processed the home move in good time and this, I was told, would be a simple process and just a reminder again, they have charged me for this service in advance even though I cannot use it. I am told that the only way they will be able to look into my complaint, is once the broadband is up and running (WHO KNOWS WHEN THAT WILL BE??)and they are now not willing to cover the data that I am paying for (even though I have been told on numerous occasions that they will). So currently I have paid for Sky services, they are not working, I have now paid £200 + for data, I have no date for when the broadband will be working and no update. How can a business get away with treating their paying customers like t