Complete con! I have been with sky for years!! I have nonidea why! A year ago I was having problems with my hub. Spent five weeks trying to get it sorted. only for them to tell me it was a problem with my socket. In the end I had to pay for the latest hub. Extra 20 quid on my already 60 quid bill that was 30 quid over my arranged contract with them. that had 'Apparently' ended two weeks before. I rung up complained and got 30 quid off my next bill. So I calmer down and stuck with them. The one week into lock down my sky box magically stops working two weeks trying to sort it. My box is broken they tell me and tell me that I'll have to pay 80 quid for it to be fixed. or I could have the latest for 40 quid charge. Needing tv as my kids were fed up by then of no TV, I agree. And what do you know it's as simple as plugging in the new sky q box. A month ago my mother tells me her hub is playing up. She rings sky and after 6 phone calls and them telling her it's her set up she gets charged for a new Hub. The latest one. It all sets up perfectly and in working condition with nothing more than being plugged in by myself. Now the last week my hub magically stops working and what do you know it's my sockets Apparently and I'm in need of the new box that I'll be charged for and not only that if I don't send back the old hub they will charge me for that too!! If I wasn't in desperate need of Internet to home school my kids I'd cancel everything! Absolutely ridiculous! Do not go with Sky!!