Lied to by the Sales team to get me to sign up... I was offered a bunch of perks to sign up and then none of them were included. Lied to and defrauded by the sales team.... I received a sales call to get me to sign up to Sky. As I wasn't sure they offered me incentives including free HD + UHD and also a £50 pre-paid Mastercard if I joined up today. At that point it sounded like a good deal so I agreed to the subscription. After installation I checked and had no access to HD. After complaining I was told they had no record of it and offered to sell it to me instead. When I asked about the £50 card they said this wasn't something they offered. I then asked to cancel it and they told me I have to return the box myself to the Post Office or they will fine me £150. This is the worst case of dishonest service I have ever seen, essentially lying to their customers to lock them in to a contract and then making it difficult to get out when you realise none of it is true. Do not waste your time and money with this dishonest and unprofessional company, there are much better options out there