I am highly disappointed with Sky! I have been with them for 18th months and before my contract finished I called them on time to cancel the contract and transfer my broadband with a new provider as I wanted something cheaper. This happened in December 2021. I wasted so much of my time every time I called them to get an update on the transfer, and all the employees are clueless they didn't know what is the issue with the delays and why the transfer cannot be made, they were all repeating the same things! They promised that they will keep me updated! Keep in mind that their idea of updating is every week maybe more than that and via an email, not even a phone call where I DID ask them to do! One of the last times I call them, they reassured me that they will be on top of it and push the situation to finish faster. However, as they couldn't understand the problem, they advised me to do an immediate cancellation which, to be honest, I wasn't sure what that meant, and on their online website, it is not clear either. As I was desperate to change providers as I was still paying Sky for their internet and it is not cheap, I accepted. They haven't informed me what that includes, though. I received an email on the 24th of February 2022 that the cancellation is been complete, so I was ready to put a new provider in. What do I find out from the new provider??!! That I DO NOT HAVE A LANDLINE. So right now I have had no internet since the 24th of February 2022, I have spent the extra money to have more data because I am a master's student and a teacher, I do everything online! I send TWO COMPLAINTS to SKY. They completely ignored me! They didn't even inform or offered me compensation! This is ridiculous! How can you ignore this situation? I know you are a big company! But you have cost me money! You earned money from this horrible situation!! What do I do now?