Extremely disappointed with sky. I cancelled my contract at end of December with it finishing end of Jan. Sky proceeded to take payments out of my account for Feb and march. When I rang they said they acknowledged there error and would refund within 72hours, a week went by and no refund. Contacted again and said it won't be till April that I get the refund and I was misinformed. That same week whilst waiting for my refund I was contacted to say I needed to return the kit and if not done by 30th march I would be charged. Whilst chasing the refund I asked about the return of the equipment and that I had no packaging. They stated this would be with me on the 21st and I explained that I will be away and unable to return by the 30th and that If the packaging had been sent within a timely manner and not less than 9 days before being charged I would of returned it by now. They said if it's not returned then I will be charged on 1st April, I repeatedly explained this is not possible to which they said purchase your own packaging at my own expense. With sky already having my money and me needing to put food on the table this is not acceptable. I would not recommend sky to anyone. I would also recommend when leaving cancel your direct debit as there system doesn't not work correctly (as stated by sky agent).