Avoid this provider. Unless you like to spend hours getting through to someone after a ridiculous automated conversation that tries to get you to do it online rather than speak to someone, then when you get someome they then transfer you so you queue half an hour then get cut off. Start the process again to be told you will get a refund for the time since you swapped providers and sky had continued to take money out of your account, so they transfer you to do this and you get a vile, sarcastic patronising Scottish luceille ,who then says no way are you getting a refund you've infact got to pay them another month! She was having none of it and even said " I'd struggle with my bank paying two providers as well". That's helpful. Well yes lucielle ive just lost ALOT of money when i struggle as it is. Had the nerve to say hopefully in the future you will come back to us. I said after having to pay you £150 for service i haven't used off you, which was ridiculously over priced anyway (never lowered it in 8 years) there is no way on this earth I would EVER come back to sky and I will make sure none of my family or friends will so you've lost out for your company in the long run for sure, but she had the nerve to continue I owe them another payment. Well done "Lucielle", karma is a bigger # than you and enjoying ripping people off with zero sympathy will come back round and bite you. I can obtain proof I have been with another provider for nearly 3 months ,but that woman thinks its OK I should of still been paying them. I explained that my new provider inform them but they had no record so regardless of my being able to prove I'd moved providers she thinks it's OK I pay sky as well ! No wonder sky has terrible reviews everywhere and here's another to add to their ever growing collection. Clearly bad luck for me I got the worst unsympathetic jobsworthy agent. My advice is if Lucielle answers you hang up and try again. The agent before her from sky told me I'd be refunded from time the new provider took over ! I then leave being told not only will I not get it back I'm paying some more. Well done sky, the Internet is full of bad reviews and here is another to add to your ever growing list. I've heard other people complain about sky and its clear why. They treat customers like rubbish. My advice is do not sign up, go elsewhere!!! Or you will regret it one day.