BE AWARE!!!! Loads of promises before you sign up but afterwards it’s just downhill. Took out two contracts last week and when we received two iPhone 12 the battery was faulty. Having to charge it twice a day and didn’t even use it…Contacted Sky three days ago and they agreed to send returns envelope to return the phones back and also agreed to send out replacement phones so we can transfer everything across then send it back to them. Replacement phones still never arrived however empty envelope only arrived. Phoned Sky again and they’re denying it and saying we need to send our phones back first to see what’s the issue although we already told them. We don’t have other phones to use and we need to be without a phone for up to two weeks til they investigate the battery… We told them we just want exactly the same phone’s and that’s it but they don’t listen and keeps asking if we want to take “new contract”out and start again…UNBELIEVABLE!!! Staff clearly haven’t been trained properly and should never promise things. Asked to speak to the Manager however manager just wasn’t interested and wasn’t there. If you don’t want hassle and grief please stay away from these guys!!!!