Left without tv signal for 6 weeks due to them sending out incorrect engineers. Added extra charges to my bill that I was told I was not going to be charged. Since they have caused the errors I have been trying to raise a complaint. Told I would be called back last Friday,didn't happen. Told I would be called by a manager last night,didn't happen. Phoned on my lunch today to be told she would call me back after 6.30 tonight,instead she called me whilst I was working and left me a voicemail asking me to callback. Calls started at 6.20 this evening was told manager would call in an hour,didn't happen. I called back at 8.15 to be told they will message manager, still no call back. Called again at 8.47 and at 9pm auto message saying they are shut. In order to raise a complaint I have to talk to a manager but can't. Total time of me calling them on my phone is now 374 minutes, not accounting for the 3 nights I have had to sit in waiting for a callback. Disgusting customer service
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Alice, Customer Support
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