On 21ST May I was contacted by a SKY Advisor Faz who negotiated a sky package with me to commence following an engineer visit 10th June 2022. The Engineer failed to turn up, so I phoned a SKY Advisor Ron. Eventually I was given a new date for the 1st of July for an Engineer. On the 1st of July the Engineer failed in his attempt to put the Fibre cable from my house to the exchange across from my drive. I contacted SKY and was told the civil team were required and the dig would be completed 15th July. The civil team did not turn up obviously not completing any work. On the 13th of July my SKY Broadband was disconnected. I phoned SKY and was informed it would be reported and then fixed within 72hrs. After 24hrs I phoned again and told the Advisor that I felt it was not going to be repaired. The Advisor said they could not escalate to a BT Engineer until 72hrs had passed. 72hrs passed and still no broadband as predicted! My family’s 3 x mobile phones data had expired due to no Internet. Had to change provider so we could afford more Gigs to carry on work, banking, communication etc plus my daughter has a disability and relies on broadband a great deal for her wellbeing! All SKY Advisors I spoke to; Ron, Pamela, Bethany, Martin, Sean, Karen, Darren, Stuart, Ian, Albert, Tracy, Sarah I spoke with to try and establish when I was to get my broadband connected but all failed to call me back when promised to update me. I had to make the calls and all those I spoke to lied with their response regarding what was happening including the sympathy with the horrendous treatment I was receiving. In particular 2 Managers Sarah and David refused to call me back as it was below their paygrade! I continued to phone again and again but was continually given false information and false completion dates, including one date which could not happen as Open reach were on strike. I asked on three occasions to have my old broadband reconnected and was told by Advisors that the decision by their Line Mangers was no! The new installation had to be completed and they would not permit the original broadband to be reinstated. As mentioned before nobody is able to speak to a SKY Manager regarding their decisions as it is below the said Managers pay-grade to speak to a customer. At a complete loss as to what to do and to prevent myself becoming ill with the stress dealing with the pressures of no Broadband and disgusting customer service, I took the decision to let it take its course. Having received no updates obviously not being able to view your account and messages online does not help and SKYs policy of phoning you but only letting your phone ring twice before hanging up (just to say they tried to call you) then sending a pointless message, eventually the civil team did their repair and I was connected 13th September 2022, 3 months later. Bear in mind I have been paying my SKY subscription at the higher pre negotiated price all this time and I have had no Broadband/ Internet, no telephone landline, no internet, no SKY TV, no catch up, no Netflix, no Amazon Prime (all paid for), no account access, not able to use any smart controls, no TV access in any other room, change of mobile provider, new contract cost, stayed in on 4 occasion for Open-Reach, I had a call (2 rings) and message left 2 days ago and the Advisor told me my complaint was closed and my refund calculated had been sent to her Manager for approval. I phoned again today as I was told my complaint would stay open and compensation discussed with me at the end of the saga. I am aware now my complaint against all the Advisors who were shockingly dishonest will be dealt with by themselves. So, to make this clear; you commit a crime, get caught then go to court, judge and sentence yourself!! Finally, Leanne informs me I have been compensated £75 for my loss. So, for anyone looking at joining SKY, be assured of their incredible customer service!!!