Sky says you can upgrade so I did they said my phone is worth £162.50 so when I get my new phone they then decide that the pixels on the inside have burned on to the screen so it's only worth half £81.25 exactly half so I asked to return my mobile and in the same condition they received it there was no screen protector or cover. I find it amazing that on the sky forum this has happened to so many people.but there was nothing wrong with the phone I have it back and working fine but still not received anything to send this phone back so Monday I am cancelling my direct debit so there not getting paid for the other phone there charging me.