Awful, awful new customer experience. I went for a Sky Q and gigabit fibre broadband on 24 October and the broadband installation was scheduled on 7 Nov and the sky Q engineer for the sky box install on 8 Nov, which is 15 and 16 days respectively. On the 5th Nov I had an evening email to say there was a problem with my broadband install so when I eventually got through to customer services they said Openreach had reject d the transfer of the line to Sky, but not given a reason why. I pressed for them to contact Openreach to Understand why (in case something needs to be resolved for this to go ahead) but instead I just got brushed off with “we probably think it’s for the reason” and it was then rebooked for 21 November (to which may be cancelled again as they have not provided a reason as to why it was cancelled in the first instance). On 8th Nov (today), an engineer came out to ‘install’ my sky Q box. After about 2 minutes of being in the property I was told that I needed a special engineer to come out and put a special box in the communal electric cupboard (it’s an apartment block). The ‘special’ engineer has now been rebooked for the 27th November. No apology, no let’s try and see if we can get this done sooner, just nonchalant responses. Having high bandwidth is imperative for my job and now I’m paying a fortune for a mini hub from EE that isn’t even remotely sufficient. So in summary I’m waiting 28 days for my broadband install (which may or may not go ahead) and 34 days for my Sky Q box to be installed. This is a new customer experience; I truly dread the ongoing customer experience; I’m not sure if I’ll even make it out of the cool-down period without cancelling at this rate