I signed up for fibre broadband on a reasonable deal. Unfortunately the person signing me up online failed to let me know that for the second months payment it could be up to double the cost as they move my payments from in arrears to in advance. This messed up my budgeting for the month (cost of living crisis makes this difficult to absorb). The first man I spoke to from an Indian call centre was very rude and clearly only interested in getting me off the phone to improve his 'stats'. He talked over me, stated that I was the one at fault for not reading the fine print and then transferred me mid sentence and I was suddenly speaking to someone else from what seemed to be an Irish call centre. She was at least more polite, but still offered no help, telling me that there was nothing they could do (which I know was a lie because I could hear a colleague giving a goodwill gesture in the background) and that she would escalate the complaint regarding the first man. I asked whether I could be notified of the outcome of the complaint and was told that as it was an internal procedure, I would not be notified. I have no confidence that anything will be done about my complaint as the manager is only likely to care about the same 'stats' that the call handler seemed to care about. Complete waste of time and a truly awful experience. As soon as I'm out of contract I will leave Sky with no chance of ever returning. They are the worst company I have ever dealt with.