Dear Reader (or hopefully Sky Employee), I moved to Sky Glass approximately 1 year ago, have the Sky TV 65" and also a Sky Puk (additional TV device). I have some warnings for people considering sky glass if moving from Sky Q or Sky HD, and warnings on the selling methods used. 1) Lets start with selling methods... 2 hours on the phone, no real warning of the shortfalls of the stream only service, also firm Miss-selling of a financial product, as under £25k and I am a retail consumer, the sale of financial products is covered by the FCA (Financial Conduct Authority) regulations which mean fair transparency, treating customer fairly and more recently consumer duty obligations on finance introducers/brokers and lenders - Sky breached all of these when I was sold the sky package but a separate finance product which was only disclosed as "an additional £22 per month for the 65 inch TV", I had to dig and review in detail the financial agreement which was actually a 48 month agreemeent - this is miss-selling to a consumer, not good - I proceeded on the basis I was switched on but please watch for the Indian sales centre using these tactics. 2) Now, why should you not move to Sky Glass... well in a few words, it is because it is stream only. - this means that you no longer have data capacity for saving and storing films, favourite shows or anything, you can only watch if the internet is up (as opposed to when down on my Sky HD, I would just watch recorded things until it was back up. The other problem with the streaming is that the UI (user interface) is not developed well, we see missing episodes, slow to update etc, plus, oh wait for it, Sky Glass pushes you out to third party apps, ITV X, BBC, All Four instead of having the channels like the Sky HD or Q, this means you are forever entering passwords and user IDs, and have to sign up to all the other apps which is a nuisance.. finally to add to all of this, because it is stream only, you are now unfortunately not able to skip through adverts even for on demand or saved favourites ... unless you pay an additional fee £5 per month... which is criminal as the service fee is quite enough to be paying thank you. the advert skipping is free for the first 12 months to get you used to skipping in the hope that you get used to it and will then pay.... I will not, in fact, I am now looking at other providers in order to sell the Sky Glass TV, pay off the finance and move to a platform that is not stream only, I can save my favourites and watch them when I like. All in all, Sky Glass is Sky's attempt to move to streaming platform style which is a shame as they were a true player as a stand alone service best in class before this move. Shame on you Sky.