Been a customer for 15 years and last couple they've turned into a shambolic company with the worst customer service ever. I'll just give you an example of how bad sky can be contacting them with an issue. They sent me an email for a special VIP offer. I click the link to claim for it to tell me the code isn't available (typical at times for Sky). Usually due to how bad Sky's customer service is I would just rather ignore the offer however I wanted to watch something specific and could only do so with this offer. I go to live chat on a Friday 3pm. Bypass 3 minutes of virtual assistant only for it to say live chat is closed even though it says 5pm close!!! I phone their customer service which a always dread. I'm on hold for 50 minutes!! Get someone in Bulgaria who barely understood my Scottish accent only for him to say I need to be transferred to another department even though I told the automated option "SKY VIP"!! So again I'm on hold for another 50 minutes roughly. This time I get someone in India who calls me Mrs Jason. After numerous times trying to correct them I'm told they don't have knowledge of Sky VIP and before I asked to complain I'm put on hold in another queue before I hang up. Let me tell you now that today as I write this on a Sunday, I've now been on hold for 1h 22 minutes counting. This is disgusting, disgraceful and quite frankly shouldn't be allowed. Especially from a company as big as Sky. They're just a cheap skate company now