This COMPANY is an absolute joke. This company is an absolute joke. I cancelled my broadband mid October. They have continued to steal a monthly payment ever since. We're now 2 months later and they owe me at least 2.5 months fees. They told me not to cancel my direct debit as they wouldn't be able to refund me. But they continue to steal my money month after month. I was told they would ring me back last week to confirm all sorted and that my compensation would-be paid but surprise surprise i didn't get the call. I will wait till January 2nd and then I will be registering a complaint with OFCOM. ABSOLUTE JOKE OF A COMPANY! STAY AWAY IF YOU CAN AND USE VIRGIN INSTEAD.