A GREAT BIG CON - Sky is very sneaky when you cancel your services. If you go to another provider they only cancel the broadband and leave TV and netflix running so you only find this out when you are billed the following month and then no one will talk to you until you pay the bill. This happened 2 months in a row as the first time the person I spoke to didn't cancel my services as requested. When I finally spoke to the very uncaring person the 2nd month he also lied as I asked specifically if everything including Netflix was cancelled and he cleverly said yes, check your email. On checking I did see I had to contact netflix direct, so again very un clear and deceiptful. At point of writing this I still dont know if the tv boxes I returned in November will be ackowledged against my account as Ive just been asked to return all boxes even though i told the unhelpful man that they were already with sky.