Where do I start! Contracted to Sky broadband for £23, only enjoyed this tariff rate for 2 months when my price went up to £28 per month. Wind forward to 18 months later. Sky advise contract will expire 27 January. No additional information regarding serving notice to cancel broadband contract, which ironically was due to expire anyway. Nevertheless, I call Sky out of courtesy to make them aware of my intentions to go with another broadband provider. I'm assured my wishes have been noted and no outstanding balance on account. 3 days later I receive email notifying me that payment could not be taken and this would lead to late fees incurred. I try calling Sky to understand why payment is required for a service that is due to expire on existing contract. Learn after being pushed from pillar to post 3 hours later that apparently there's no record of my call informing of moving on. In fact despite not being in contract, Sky require 14 days notice to cancel a contract that actually doesn't exist! Then I get informed that my service will be kept live until 7 February. Incidentally at a cost of £45.50 a month, even though I have also been charged in advance up to the 31st January for a contract that expired 3 days before. I raise a complaint and are assured this would be looked into. I also email customer service and receive automated response notifying me that complaints are no longer handled via the route I used, even though that was the email address given to me by the Sky operator. I'm advised by the automated response to lodge a complaint online. I proceed to do that. 48 hours later I receive 2 emails 5 hours apart advising that Sky have tried to call me without success (utter lie!) and my complaint has been put into resolve and case closed! To say this is a complete joke is putting it mildly. Anyway, I have escalated my issue to their regulator, meantime I am still receiving chase emails for payment on a service I have not requested. I will never take up a Sky service ever again. Consumers be warned!!