Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and a cancellation fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was having none of it and kept insisting I pay the fee. He was rude throughout and began accusing me of shouting. I tried explaining I had a disability due to partial deafness and am registered disabled. It’s why I seem to have a loud tone and talk louder than other people. He didn’t seem to care. He continued talking down to me and I could be wrong, but I felt he also spoke down to me due to my racial origin. Finally my husband intervened and took over the call as I was so upset. He tried talking to the CS agent but was told rudely he didn’t want to talk to my husband. I then gave permission for him to speak on my behalf the CS agent again instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. He seemed to talk down to him, making it clear he wasn’t interested in what my husband had to say. My husband, astounded, turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which the CS agent then began ranting and shouting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want.