I was a Sky customer for some 14 years, not because they are a good company to deal with, but they a very hard to get rid of. You try to cancel and they offer an amazing discount, and they seem to have some way of manipulating you in to staying. I ended my contract and was charges 6 month when I had no service, infact the box was returned. Refund no chance, I took them to Cedr and was awarded a £100. Sky defended any refund like their very existance depended on it, there was five Sky operatives working on the defence, they used contract law on their agreement, and every trick to avoid refunding. A truely disgusting company to deal with, customer service changes if to complain to their conflict negotiation team (they watch too many of their own movies) these are bullies, and try to make you accept a tiny refund under threat of charging for non returned equipment £120 (it can be purchased on ebay for £49).