Back in October 2023 started with issues with very poor broadband. Multiple engineer visits and unable to resolve. With open reach installing new fibre cables in my area, I decided to hold on and wait for this service to be available to me. As I have been a loyal customer for over 15 years, I thought it was the right thing to do. How wrong was I!!!! Had the install done 2 weeks ago, started of great. For they 1st 15-30 mins. Lightning speeds of over 900 mps. Unfortunately that's was very short lived and I have been getting very poor service since. I'm lucky if I get 25-30mps. I will be making full use of the right to cancel with the minimum guaranteed speed is 580. Very disappointed customer. Do not buy, unless you enjoy buffering streams and really slow Internet.