I’ve ordered a Sky broadband, waited for 10 days for the engineers to come, on the go live date noone came, but I got a message that no visit was needed.. I’ve waited.. Yhe next day I still had no broadband. Then I called the customer service, they said I had to book an engineer visit, it took 3 days till they came. A young man said that there was a problem and he needed access to the cupboard in the block of flats I live in. The cupboard door was locked, so it took me two days to find the key. And so I had to call them and book an engineer visit again. Here you go- another (smarter) young man came in another two days and solved the problems in 5 minutes. I had a delay in service that was not my fault, it costed me loads of my nerves.. I could not work from home, my childdren couldn’t study at home.I asked for the compensation, but Sky was silent. It’s been 3 months, I wrote numerous complaints, but still nothing.. Awful company!