I honestly cannot believe how sky as a multi billion pound company actively operate. It is beyond disgusting how they deal with their customers and furthermore how they expect customers to deal with problems they create. The fact that they do not have the capability to cancel or re-book Openreach engineer bookings and have to wait 3-days for them to leave the system before they can re-schedule just shows how much of a joke they are. When you have a complaint about Openreach you have to contact Openreach even though sky are the ones who contract the work to them. Disgusting company disgusting outsource to cheap phone centres in low wage EU countries.