Very poor service from Sky. I’ve been a customer of Sky for over 15 years and have been happy in the main, until I go to renew my contract on every occasion! It’s painful! I’ve just gone to try and reduce my Sky package as I’m out of contract now, and as a single parent I needed their help to reduce my payments My package went to £150 per month, and they only saved me £19 per month to keep me as a customer. The agent didn’t care less if she stayed or left. He didn’t offer me any options, so my only option was to cancel everything, including broadband. The number one rule in business is the retention of your customers, especially over acquiring new ones. I’m shocked as it’s clear Sky did not want to keep me as a valued customer. In contrast, the service, and price, I received from Virgin was great (I know it’s because I’m a new customer) Very unhappy and let down by Sky!