I have been a Sky customer for almost 30 years and very loyal to the company with multiple services with them. Just over a year ago I had issues during a telephone call during which I was spoken to very rudely and then cut off. I called back quite upset as I had been basically told I was stupid as I didn’t know how to re connect my broadband, which was a new subscription but we had no service at all. After speaking to another helpful advisor it was confirmed there was little signal in my house despite being assured there was prior to cancelling my broadband with BT. Since then I have gradually cancelled all my services, 3 mobile phones, my broadband and phone line and finally today my TV. On every occasion I struggled to cancel and was initially spoken to rudely or had my call cut off. Today when I called to cancel the final part of my whole subscription the TV. Ten minutes into the call , the help desk worker was still trying to say I couldn’t cancel and I needed to phone at the end of the month for better deals as I was silly to leave after almost 30 years! I politely explained I wanted to leave due to previous issues so he cut me off. I called back and got a very helpful man who apologised and cancelled the subscription in two minutes proving to me that the previous person was either lying or has little knowledge in this area. The different levels of customer service with Sky is shocking and the reason I have cancelled my whole subscription over the last 18 months as allowed for contractual reasons.