I am writing to express my extreme disappointment and frustration with my recent experience with your services. As a loyal Sky customer for the past five years, I have always expected a high level of service and fair treatment. I recently returned from a trip to Brazil and was shocked to discover that my account had been terminated and I was charged a staggering £145 twice for 90MB of data each. This data was used while my phone was on roaming, and I was completely unaware of the exorbitant charges. To make matters worse, I was initially informed that I would receive a free tablet as part of my plan. However, upon closer inspection, I realized that the tablet was not actually free and would require me to pay a monthly fee for four years. This is unacceptable, especially considering the poor quality and slow performance of the device. I have attempted to reinstate my service and have offered to make monthly payments to cover the outstanding charges. However, I have been met with resistance and have been unable to resolve this issue. I am deeply troubled by the deceptive practices and poor customer service I have experienced. I urge you to investigate this matter thoroughly and take immediate action to rectify the situation.