Firstly, Sky sent a remote firmware update to our Sky Glass TV and irreparably damaged it (apparently it happened to a small number but Sky won't admit it). This is where it all started. Cancelled our streaming as we were out of contract. Did it in writing as per terms and conditions but Sky refused to accept that. Continue to receive emails telling me the service is restricted and I owe an increasing amount each month. Speak to collections team who tell me, yes it should have been cancelled and they "don't know what's happened but will sort it". This has gone on since September. As we owned the Sky Glass TV we lodged a claim with the small claims court. Sky did not respond so the judge issued a CCJ against Sky as a result. This is when the Sky legal team swung into action. They are continuing to contest the claim. Goodness knows how much this will be costing Sky when they could simply settle the original claim which is £720. It's now December, and they continue to dispute the CCJ.