I am a customer for over 12yrs with Sky and I have had the worst service with them and open reach. I was asked when I called about my contract and increases to that contract if I wanted upgrade to fibre, little did I know the stress and lies I would encounter as a result of this. I had a date of the 5th December for the installation, I work from home so had no problem with this. The 5th arrived and no one arrived. I then got a message to say that no one was home. That was an absolute lie and that they had called me, again an absolute lie. As soon as I got the notification I called Sky and a case was opened. I had however already called sky the week before to complain about the behaviour and rudeness of the open reach employees that had just arrived at the house the week before with not warning or appointment. I did not receive any call regarding either of these complaints and every time I wanted an update I had to call myself. No one told me that the cases were closed or gave me an update. I finally after many calls and many lies from the employees at sky that this is being dealt with, found out last week that in fact the case had been closed on the day I made it - 5th December. I was then told it would be reopened and investigated and I would get a response to my case and also as to why I have been lied to and why no one had bothered to call me. I was just called and told they won’t compensate because I missed my appointment, so Sky is believing open reach over the customer who clearly was sitting at home waiting for them. I was then offered £42, I asked if he thinks following all this, if this is fair compensation, which he said he doesn’t have any thoughts on. After 12yrs, I can’t wait leave, this is the first time I have encountered so many lies from a company! I asked to speak to a manager so they can explain why I have been lied to for 2 months and they said that £42 is enough compensation. I think Sky misses the point here, it’s about customer service.