I had been a customer since 2012 and had broadband, landline and television packages with the company. They kept putting their charges up and I decided to switch my landline and broadband to BT, which I did in February on the understanding that my Sky Sports subscription would be £28 per month. The Sky Sports subscription is actually £28 per month PLUS £33.50 for the basic Sky TV package - so it works out at £61.50 per month. This isn't stated on the Sky website, so it's misleading. I have now been trying to cancel my subscription to Sky and their customer service is absolutely appalling. The company tries to make the cancellation process as difficult and prolonged as possible.