I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful.