It is really zero star. I had no TV from 3 days and I had error message of no signals. I tried everything on screen and online what Sky suggested but it didn't work. So finally I called sky and after waiting long my call got answered by guy called Biren. The guy told me to check some settings and he advised that there can be a problem in my Sky box or dish and that need to be checked by an engineer which will cost me £65 and he will credit me for 3 days loss of service. I told him even if you give me a month credit,I will be still in loss of at least £40-£45. And if Sky equipment doesn't work then it is Sky's responsibility to check it and provide me service which I am paying for. If i had to pay for Sky's repair then why am I paying Sky for TV services? I was also informed that my Sky box is out of warranty and I informed the guy then why don't you guys inform customer that when you all them to renew the contracts and Sky should send new equipment with new contract so customer have a complete warranty. But No why would Sky do that? How will they make money like £65 per engineer visit? Don't become a fool by their tag line "Believe in better", but learn from it that Believe in other providers as they are better than Sky.