We had sky installed yesterday, it took the engineer three hours to do this which at the time wasn’t an issue. He left at 2pm and it was working, we went out for the afternoon and returned at 6pm to find that sky only worked for a few minutes. First the sound went, then the tv channels. An error message popped up on every channel as “There is a technical fault with this channel” So first we rang the technical support team and spoke to Sophia, who advised us our box wasn’t up to date (not that good to say the engineer was here fours hours ago) we then went onto update the software and she said she’s had loads of calls regarding this it may take up to 30 minutes but this will resolve the issue, No problem and the call ended. After a few minutes the update was unsuccessful so I rang back again and spoke to a male who said Sophia was wrong (surprise surprise) by this point we had already done the usual turning off/on again etc. He then went through the same stupid options and said only thing to do is a factory reset, luckily not many things had recorded so not a problem. Guess what....this didn’t solve the issue so another engineer had to come out, no one was available for EIGHT DAYS. In my eyes a brand new customer, not had sky for 24 hours not good enough and the engineer who came to us to fit the sky only lived 5 minutes away from us!! Again another joke. I then asked to cancel and to be out through to the cancellation team, on a Saturday night I waited over an hour! I got through at 20:06 to find out that department had closed at 20:00 I was fuming to say the least. I had wasted my time, money from my phone bill to find out they aren’t even open. Absolutely appalled. I was meant to be getting a phone call back however at this point I have no trust in sky whatsoever so I rang the cancellation team, didn’t try and keep us whatsoever. If we could have had engineer within 48 hours I might’ve changed my mind. This is the worst service I have ever received and now we are without a TV service and internet all thanks to sky.