Just don't EVER get Sky. They are just the absolute WORST internet providers that I have ever encountered! I am a student and when I first moved into my first flat, they couldn't book us an installation for 3 weeks, so we simply had no wifi for the first 3 weeks of uni, which was absolutely ridiculous! Then the installation guy was late and apparently 'missed us' even though there were two of us home! Calling them up just did not work as the customer service was completely unhelpful. Then, after we moved into a new flat, we needed another installation appointment so they scheduled us for 3 weeks later, which we were expecting this time so okay. BUT! Then 5 days pass and we get a call saying that our appointment has been cancelled because there was a mix up with our address! Instead of calling or emailing to double check the address, they just cancelled the appointment completely without consulting us! Now our installation date has been moved back another 2 weeks and we wont have wifi for 5 weeks! This is absolute INSANITY and I can't BELIEVE that their customer service and operations are so poorly managed that they can get away with crazy stuff like this! DEFINITELY AVOID AT ALLL COSTS!