Property layout worked very well for our group and we all had a good weekend. However, house could have been cleaner. Windows were dirty, there were pockets of dust in places. Blind in downstairs bedroom was broken and was being held up by what looked like a bra strap. One of our party suffered a stroke 5 months before our stay but we were told we would have to pay the entire balance in the event that we had to cancel (unless they could re-sell the booking). Our party member subsequently passed away and I requested 2 weeks grace to pay the balance, which was granted, but we still received automated messages chasing the balance. We removed the the said person from our guest list and some time later we got a rather upsetting message stating that there was a discrepancy with our guest numbers. I complained and was told this would be rectified only to receive the same message a week or so later. Shortly before our stay we were surprised with a £200 charge for two extra beds. The website floorplan states that optional extra beds can be added as a chargeable extra once you have made a booking. As we had originally booked for 14 and the property sleeps 14 if you use the extra beds we naturally assumed this cost had already been factored in. Unfortunately it hadn’t and there was certainly no flexibility fromSleeps 12 staff. All in all a rather unsatisfactory booking process and it is unlikely that we will use Sleeps 12 again.