Smeg customer service is the worst out of all brands. The lack of technical support for any issues that occur is an embarrassment. Staff have little to no product knowledge. All they want to do is push an expensive engineer at your expense to visit your home. The engineers labelled as smeg approved but no backing from smeg if there are problems or concerns. Smeg could not even talk about basic trouble shooting that is printed in their own manuals. Do not buy Smeg. Overpriced products and parts with cheap customer Sevice and values. FYI I have over £5000 worth of Smeg appliances from a new build house. Smeg offered me no support or confidence to fix a basic microwave fault.