Terrible product Terrible product. Ordered a coffee machine in March 2020 which then went wrong with a mechanical problem within a year. Item was replaced with a brand new product. Said coffee machine has now gone wrong again with the same issue as before where the steamer isn’t working. I am now apparently out of warranty even though the NEW machine has gone wrong after a year. So your warranty applies to your original purchase even though it was replaced. It was an expensive product and they offered me a replacement for £100 - why would I pay anymore money for a product that clearly has a fault. I will be taking this further as I have been sold faulty goods. Don’t waste your money.