I agree, Smeg are 5 star for being useless and 1 star for customer service, I bought a cooker hood, £665 and it only runs at maximum speed, when I said it’s faulty they said the ducting is incorrect, it is not it is as stated in the manual and I had a cooker hood before, 127mm 5”, they do not contact me nor offer any solution, they even said the manual is wrong, it should be 150mm, as it doesn’t have an air flow meter in the ducting I can’t see how it cannot be faulty, if there theory is correct it should only run at a slow speed and not a maximum speed, is it possible to be so technically incompetent, expensive goods backed up by idiots