The customer service is abominable. There is no customer service. I’ve been calling for a week to sit on hold for 15 minutes each time to then be instructed to leave a message which no one EVER answers. Several emails have been sent with ZERO answers from customer service. I own the coffee pot, tea kettle and espresso machine. The teapot is leaking everywhere. The handle, the bottom entire rim, around the entire lever, ALL corroded and leaking. Coffee pot is completely dysfunctional: leaks as well, corrosion is beginning along the top and side where water level reads. CAUSING THE ENAMEL TO CHIP, it’s Impossible to pour the entire carafe of water into the unit to make coffee, the buttons have to be continually pressed every 15 minutes or so in order to keep the base warm. Absolutely not worth the price, the only bonus is the aesthetic. The espresso machine is sub par- it continuously stalls and quickly looses pressure and steam, but it’s pretty. I have a Nespresso machine much better, just got tired of pods. Overall I wouldn’t complain so much if it weren’t for the customer service, I’m very upset with the utter unprofessionalism.