Bought a brand new range oven in November - in plenty of time to host Xmas dinner this year. One of the ovens broke 2 weeks later after using it twice. It is now 23rd December, we have had an engineer out twice already and we are STILL waiting for them to come and fix it. They are supposed to be coming Xmas eve morning- but as soon as Xmas is over they can come and collect it, refund me plus compensation for the times we have had to come home from work to wait For the engineer to not be able to fix it. An absolute shambolic disgrace and SMEG should be ashamed. A brand new £1300 oven should not brake and need parts. Nor should it take 3 failed attempts and almost a month to fix. ( which hopefully it will be fixed tomorrow so we can at least cook Xmas dinner) would not recommend to anyone.