We have the victoria cooker and hood from smeg. One of the knobs fell off the hood and cracked the glass of the induction hood. The appliances are both less than a year old. Smeg refuses to honour the warranty. At first, they said it was impossible and basically accused me of lying and then they said it was just cosmetic so no covered. This took months of communication to come to as they are so unresponsive to emails. Do NOT buy their products they are double the price of any others with no customer service, they don't even honour their legal obligations. I will be taking them to small claims court.