Made my first order for a 200$+ Lookah and paid 40 extra for shipping. It arrived seven days later and then when it arrived, it had a defect causing it to leak. They obviously didn’t water test or even check if the piece had any problems. Emailed them immediately and a day later they finally send us a label and in the same email it suggests calling a week later to ensure they received the defect piece. Within 20 minutes of getting the return label we dropped it off at ups completely packed the way they had it. Three days later and haven’t heard back from them or even an update on a replacement or anything. Assuming it takes a week for them to get it, then another week to ship it to me. So three weeks after paying extra for shipping and received a defect piece. Insanely upsetting and definitely not buying anything here again. Buy or beware.