Absolutely shocking experience, as well as dreadful customer service. STAY AWAY From this company if you don’t want to be stressed out of your mind over your order. Payed an extortionate amount for fast delivery well in time for Christmas, literally classed as “overnight delivery”. Well tell me what kind of overnight delivery takes 2 weeks? Surely should be renamed to fortnightly delivery. When I purchased my items, (not to mention they charge delivery separate for each item even though going to same address) the predicted date was well before Christmas. When the item was dispatched it’s now saying it will take several days longer, so if I’m lucky it will come before the end of the new year! It can’t be tracked either! Tried messaging their social media and emailing which I got no response from, not to mention I also saw many angry comments from customers with the same problem as me, which suggests this happens often. I tried the live chat option, which dosnt work. And also tried calling customer service, which IF you do finally get through, they put you on hold for no obvious reason, and leave you on hold until you have no choice but to hang up and ring again, or they just hang up on you if you won’t hang up on them! There is no logical reason to be putting someone on hold for over 20 minutes just to “check” an order status. I hope everyone reading this review decides to order elsewhere, as only then snapfish will start to improve. As even if I do manage to get a refund AFTER the new year, I still won’t have my gifts for Christmas, and now don’t even have time to order them from elsewhere. Every other order I’ve placed from other companies has came in time, so just really does say a lot about the terrible service of this company. AVOID like the plague