Ordered a number of 4x4" prints which eventually arrived cut too short. Contacted Snapfish who initially kindly offered to credit my account so they could be ordered again, except the second time arrived with the same issue. Contacted customer service again to ask for a refund feeling completely disappointed with the quality and time wasted, to be told it needed to be passed on to a manager to assess. I then receive an e-mail confirming their pitiful terms and conditions that state "all sizes mentioned on the Services are approximate and some deviations can be expected as the products are created on an individual basis." I certainly do not expect when ordering products from a printing service, to receive items that are not cut to scale - not only on one occasion but twice, despite a reference to 'understanding accurate sizing is essential'. Reference to the 'skilled artisans' 'taking pride in crafting each product with the utmost care and attention to detail' is laughable - how an 'expert' can get such a simple detail wrong is unacceptable. My satisfaction, or providing a seamless customer service, is clearly NOT Snapfish's top priority which they state it to be, considering the order totalled less than a measly £5, surely it would have made more sense to refund this and keep your customer happy, rather than upset and lose them entirely. After this occurrence I will not be using Snapfish in the future for printing any products, nor will I be recommending the service to anyone!