I had ordered my parents' 50th Anniversary photo book for my family for the past Christmas and it had a printing error where my dad was repeated in the picture while my mom was cut off. Made a complaint and they said they would reprint the books. The books came with the exact printing error and now I have 8 books with the same issue. I made another complaint and asked for a refund because I no longer wanted to deal with them but never heard back from them in so many months. Also, the overall quality of the prints are also not great even though I had ordered glossy. I will not deal or recommend Snapfish to anyone especially for their customer service.